fbvip Responsible Gaming — Play Safe in Bangladesh

Our Commitment to Safe Play

At fbvip, we believe that gambling should always be a form of entertainment — enjoyable, voluntary, and within your personal means. We are committed to providing a safe and responsible gaming environment for every player on our platform in Bangladesh, whether you enjoy cricket betting on the BPL or T20 World Cup, live casino games, slots, or crash games.

Problem gambling can affect anyone, regardless of income, age, or background. Recognising the signs early and using the tools available to you is the most effective way to keep gambling fun. fbvip makes these tools easy to find and easy to use, because we care about the wellbeing of every person who plays on our platform.

21+

Adults Only — 21+ Required fbvip is strictly for players aged 21 and above. Age verification is required during registration. Players who provide false age information will have their accounts permanently closed and any funds forfeited.

If you are unsure whether gambling is the right choice for you, we encourage you to read through this page fully before playing. There is no pressure to gamble at fbvip. Your account will remain open and secure whenever you choose to return, whether that is tomorrow or in six months.

Responsible Gaming Tools Available at fbvip

All of the following tools are free of charge and available to every registered fbvip player. You can access them through your account settings at any time, or by contacting our support team at [email protected].

Deposit Limits

Set a daily, weekly, or monthly maximum deposit amount on your account. A limit reduction takes effect immediately. A limit increase takes effect after a 24-hour cooling-off period to give you time to reconsider.

Cool-Off Period

Take a temporary break from gambling for 24 hours, 7 days, or 30 days. During a cool-off period your access to games and betting markets is suspended. Once set, a cool-off period cannot be cancelled before it expires.

Self-Exclusion

Permanently or temporarily block your access to fbvip for a minimum of 6 months. Self-exclusion requests are processed within 24 hours. During self-exclusion you will not receive any promotional communications from fbvip.

Account Activity Review

Review your full deposit, withdrawal, and betting history at any time from your account dashboard. Tracking your activity helps you stay aware of your spending patterns and gaming behaviour.

Reality Check Reminders

Set session-time reminders that alert you after a specified period of continuous play (e.g. every 30, 60, or 90 minutes). These reminders appear on-screen so you can decide whether to continue or take a break.

How to Activate Your Responsible Gaming Tools

Setting up your responsible gaming limits at fbvip takes less than two minutes. Follow these steps from your account dashboard:

1

Log in to your fbvip account

Navigate to Account Settings using the profile menu. All responsible gaming tools are grouped under the 'Responsible Gaming' section of your settings.

2

Choose the tool you want to activate

Select from Deposit Limit, Cool-Off Period, Reality Check, or Self-Exclusion. Each tool has a short description and a simple input form to set your preference.

3

Set your limit or duration

Enter the amount or time period you want to apply. Review the confirmation screen carefully before submitting — deposit limit reductions and cool-off activations take effect immediately and cannot be reversed for the duration you set.

4

Contact support if you need help

If you cannot find the responsible gaming tools in your account settings, or if you wish to request self-exclusion urgently, contact our support team at [email protected]. We are available 24/7, including all Bangladesh public holidays.

Warning Signs of Problem Gambling

Problem gambling does not always look obvious from the outside. These are some of the most common signs that gambling may be becoming harmful. If you recognise any of these patterns in yourself, please reach out to our support team or consider using one of the tools above:

Spending more money than you can afford to lose

Borrowing money or selling belongings to fund gambling

Feeling restless or irritable when not gambling

Chasing losses by placing larger or riskier bets

Neglecting work, family, or social responsibilities

Lying to family or friends about how much you gamble

These warning signs do not mean you have a serious problem — they are signals worth paying attention to. Taking action early, even something as simple as setting a deposit limit, can make a real difference to your long-term enjoyment of gambling.

Tips for Playing Safely at fbvip

Set a budget before you start every session and commit to it. Decide in advance exactly how much you are comfortable losing — not winning — and treat that figure as the session's entry cost. Never deposit more money to chase a loss during a session.

Keep gambling separate from your financial obligations. Your rent, household expenses, utility bills, and savings should never be touched to fund a deposit at fbvip or any other platform. Gambling should be funded only from disposable income that you can genuinely afford to lose.

Take regular breaks. The fbvip reality check reminder tool is designed to help you do this automatically, but you can also simply close the app and do something else after a set amount of time. Fatigue and extended sessions increase the chance of poor decisions, both in gambling and in everyday life.

Never gamble under the influence of alcohol, stress, or emotional distress. These states impair judgment and increase impulsive betting behaviour. If you have had a difficult day or feel emotionally overwhelmed, the best decision is to wait until you feel calm and clear-headed before playing.

Protecting Young People

fbvip is strictly an adults-only platform for players aged 21 and above. We use identity verification checks during registration to confirm that all players meet the minimum age requirement. Any account found to belong to a person under 21 will be immediately closed and any balance will be forfeited.

If you share a device with younger family members, we strongly recommend using device parental controls to prevent access to gambling websites and apps. If you believe a minor has accessed your fbvip account, contact [email protected] immediately so we can investigate and take appropriate action to protect everyone involved.

Self-Exclusion: Taking a Longer Break

Self-exclusion is a formal step that prevents you from accessing the fbvip platform for a significant period of time. It is intended for players who feel that gambling is no longer under their control and who want to stop completely for an extended period.

You may request self-exclusion for a minimum period of 6 months, up to a permanent exclusion. Self-exclusion options available at fbvip are: 6 months, 1 year, 2 years, 5 years, and permanent. To request self-exclusion, email [email protected] with the subject 'Self-Exclusion Request'. Your request will be processed within 24 hours, and you will receive a written confirmation once the exclusion is active.

During a self-exclusion period, fbvip will close your account to gameplay and deposits, remove you from all marketing communications, and take reasonable steps to prevent you from opening a new account. If you attempt to open a new account during a self-exclusion period, fbvip is entitled to close that account and any winnings accumulated during the excluded period may be forfeited.

Get Help — You Are Not Alone

If gambling has started to affect your finances, relationships, mental health, or daily life, please reach out for help. Asking for support is a sign of strength, not weakness. fbvip's support team is trained to handle responsible gaming requests with complete confidentiality and without judgment.

Contact fbvip Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. Email us at [email protected]. We will respond within 2 hours. All responsible gaming queries are handled with strict confidentiality.

Remember: gambling should be an enjoyable pastime, not a financial strategy or a way to escape personal difficulties. fbvip is here to provide entertainment and to support your wellbeing at every step. You are always in control, and we are always here to help you stay that way.