fbvip Privacy Policy

This Privacy Policy ("Policy") describes how fbvip ("fbvip", "we", "us", "our") collects, uses, stores, and shares personal data when you access or use the fbvip website located at https://fbvip.bet and all associated services, including cricket betting, live casino, slots, and crash games available through the platform. This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account on fbvip, using any feature of the platform, or continuing to browse the website, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should immediately cease using the fbvip platform.

We are committed to protecting the privacy of all our players in Bangladesh and beyond. We maintain strict data governance practices and apply 256-bit SSL encryption across the entire fbvip platform to ensure your personal and financial information remains secure at all times.

When you use the fbvip platform, we collect personal data in the following categories. We collect only what is necessary for the purposes described in this Policy and in line with our legal obligations:

• Identity and contact data: full name, date of birth, email address, phone number, and residential address provided during account registration.
• Verification data: copies of government-issued identification documents (national ID card, passport, or driving licence) collected during KYC verification.
• Financial data: deposit and withdrawal transaction records, payment method details (mobile wallet numbers for bKash, Nagad, Rocket, Upay; bank account identifiers for DBBL, City Bank, BRAC Bank), and account balance history.
• Gameplay and betting data: game session logs, bet amounts, bet outcomes, bonus usage history, and responsible gaming tool settings (deposit limits, cool-off periods, self-exclusion status).
• Technical data: IP address, device type, browser type, operating system, referring URLs, and session timestamps collected automatically when you access the fbvip website.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information. We do not knowingly collect personal data from individuals under the age of 21.

fbvip processes your personal data on the following legal bases, which apply depending on the specific processing activity:

• Contractual necessity: processing your account data, financial transactions, and game session data is necessary for us to perform our contract with you as a registered fbvip player.
• Legal obligation: processing identity verification documents and transaction records is required to comply with our AML, CTF, and KYC obligations under applicable law.
• Legitimate interests: processing technical data (IP address, device type, session logs) to detect fraud, prevent unauthorised access, maintain platform security, and improve the fbvip service.
• Consent: where we send you optional promotional communications about new games, bonuses, or seasonal offers (such as Eid or Pohela Boishakh promotions), we do so only with your prior consent, which you may withdraw at any time by contacting [email protected].

fbvip takes the security of payment and financial data especially seriously. All deposit and withdrawal transactions on the platform are processed exclusively through certified, trusted payment partners. We do not store full bank account numbers, full mobile wallet credentials, or card numbers on our own servers.

The financial data we retain relates to transaction records only (date, amount, payment method type, transaction status, and reference number) for purposes of account reconciliation, dispute resolution, and regulatory compliance. The following financial data protections are in place at all times:

• All financial data transmitted between your device and fbvip is protected by 256-bit SSL encryption. No payment credentials are ever transmitted or stored in plain text.
• Payment data access is restricted on a strict need-to-know basis within the fbvip organisation. Only authorised personnel involved in payment processing, fraud prevention, and compliance have access to financial records.
• If you suspect an unauthorised transaction on your fbvip account, you must notify us immediately by emailing [email protected]. We will investigate and respond within 24 hours of receiving your report.

fbvip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and KYC documents are retained for a minimum of 5 years following account closure, in compliance with AML regulations; transaction records are retained for a minimum of 5 years from the date of each transaction; gameplay session logs are retained for 12 months from the date of each session; technical data (IP logs, device logs) is retained for up to 6 months from collection.

When your data is no longer required for the purposes for which it was collected and the applicable retention period has expired, we will securely delete or anonymise it. If you request deletion of your personal data before the end of the applicable retention period, we will delete or anonymise all data that we are not legally required to retain and will explain any data we are obligated to keep.

As a user of the fbvip platform, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond to all verifiable requests within 30 days:

• Right of access: you have the right to request a copy of the personal data fbvip holds about you, along with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: you have the right to request that we restrict processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of your rights, please write to us at [email protected] with the subject line "Data Rights Request" and include your registered account email address and a description of your request. We may ask you to verify your identity before processing your request.

The fbvip platform does not contain links to third-party websites for commercial or promotional purposes. Any reference to third-party payment providers (such as bKash, Nagad, Rocket) or game content providers (such as Pragmatic Play or Evolution Gaming) is purely operational. fbvip is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with independently of fbvip.

fbvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this Policy, we will notify you by email to the address registered on your account and by displaying a prominent notice on the fbvip website for a period of at least 14 days prior to the changes taking effect.

The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the fbvip platform after a revised Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and may request account closure by contacting [email protected].